Privacy policy

How we protect your data

Last updated: February 2026

Information we collect

We collect only what we need to safely connect you to a beauty professional at home:

  • Contact & identity: your name, mobile number, city, profile photo (for safety verification only)
  • Bookings: service chosen, date/time, home address and any notes you share with the specialist
  • Payments: processed securely by Stripe / Razorpay — Nikhar never stores your card or UPI details
  • Specialists: government-issued certificates, bio, and years of experience (for admin verification)

How we use your data

  • Confirming and delivering your bookings
  • Matching you with verified professionals near you
  • Sending WhatsApp / push notifications for booking updates (opt-in)
  • Preventing fraud and keeping both sides of the marketplace safe

We do not sell your data. We do not use your booking history for outside advertising.

How we secure it

  • All traffic is served over HTTPS/TLS
  • Passwords are hashed with bcrypt — Nikhar staff cannot read them
  • Admin logins require a 2-factor one-time code and are IP-restrictable
  • Every administrative action (approvals, cancellations, suspensions) is written to an audit trail so we can trace who did what and when
  • Personally-identifying details are masked in internal dashboards; full details are only revealed on-demand for legitimate support

Your rights

  • Access, correct, or delete your personal data — email nikharindiagirls@gmail.com
  • Withdraw consent for notifications at any time — from your dashboard
  • Ask us to close your account — we will erase or anonymise your data within 30 days (except records we're legally required to keep, like tax invoices)

Support & safety hotline

Anything feels off during a booking? Call +91 98208 00099. The line is monitored by a human between 7 am – 11 pm every day.

Contact

Privacy questions: nikharindiagirls@gmail.com
Grievance officer: nikharindiagirls@gmail.com

This policy applies to Nikhar and is provided in plain language for transparency. It does not replace legal counsel.